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Home / FAQs

FAQs

Frequently Asked Questions About Our Handmade Gemstone Jewelry

1. What materials do you use in your jewelry? .

We use high-quality, ethically sourced gemstones, sterling silver, 14k gold, gold vermeil, and other durable materials in our jewelry. Each piece is carefully crafted to combine both beauty and lasting quality

2. Do the gemstones have real healing properties?

Yes, we select gemstones based on their traditional metaphysical properties. While many people feel a connection to the energies of specific stones, we encourage each customer to explore and find the stones that resonate most with them.

3. How should I care for my jewelry?

To keep your jewelry in beautiful condition, avoid exposure to water, lotions, and perfumes. Store your pieces in a dry, cool place, ideally in a jewelry box or the complimentary pouch that arrived with your jewelry. For gold-plated or vermeil items, gently clean with a soft cloth to avoid removing the plating. We include a microfiber cleaning cloth for this purpose with your order.

4. Do you offer custom or personalized designs?

Yes! We love creating custom pieces that hold special meaning. If you have a particular gemstone or design in mind, please reach out to us. We’ll work with you to bring your vision to life.

5. Are your pieces hypoallergenic?

We use high-quality materials such as sterling silver and gold vermeil, which are generally hypoallergenic and suitable for sensitive skin. However, if you have specific metal sensitivities, please let us know, and we can guide you on the best options.

6. How long will it take to receive my order?

Our pieces are handcrafted to order, which means production times may vary. Typically, you can expect your order to be shipped within 2-3 business days. Once shipped, you’ll receive a tracking number to monitor your delivery.

7. Do you ship internationally?

Yes, we offer international shipping! Shipping fees and delivery times will vary depending on your location. You can see the estimated shipping time at checkout.

8. What is your return policy?

We want you to love your jewelry! If you’re not completely satisfied, we accept returns on most pieces within 14 days of delivery, provided the item is in its original condition. Custom pieces, however, may not be eligible for return. Please review our full return policy for details.

9. Can I request a specific bracelet size?


Absolutely! Many of our bracelets are adjustable, but if you need a specific size, please let us know. We’ll gladly customize the length to ensure the perfect fit.

10. Do you provide information on the spiritual properties of each gemstone?

Yes, we include descriptions of the spiritual and healing properties associated with each gemstone on our product pages. We hope this helps you find pieces that align with your intentions and energy.

11. How do I know which gemstone is right for me?

Choosing a gemstone is a personal experience! You may be drawn to a stone based on its color, its traditional healing properties, or how it makes you feel. If you’re unsure, feel free to reach out, and we’ll be happy to guide you in selecting a gemstone that aligns with your goals or intentions.

Divine by Design Jewelry

Mount Pearl, NL A1N 2V3

[email protected]

https://divinebydesignjewelry.com

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    • Home
    • Shop
    • CategoriesSALE
      • Dainty Gemstone Bracelets for Women
        • Birthstone Gemstone Bracelets
        • Custom & Personalized Bracelets
        • Empath & Energy Support Bracelets
        • Zodiac Gemstone Bracelets for Women
        Dainty Gemstone Necklaces for Women
        • Silk Cord Necklaces
        • Birthstone Initial Necklaces in Sterling Silver
        • Initial Necklaces
        • Pendants for Women
        Rings for Women
        Dainty Gemstone Anklets For Women
    • About Us
    • FAQs
    • Contact Us